01. What is your contact info?
You can contact us anytime using our email! It is ecospark.innovations@gmail.com
02. What are your shipping details?
Our processing time is 1-3 business days. Shipping rates are based on weight and location which you'll receive a confirmation email with tracking info. The standard delivery is 11-16 business days. Please ensure an accurate address so delays don't occur. Contact us for any concerns.
03. What is your return policy?
Our return policy allows returns within 60 days of delivery. Customers are responsible for return shipping costs unless it's our error. Within the 60-day grace period, refunds can be processed. Contact us for damaged items.
04. Where do you ship?
We currently ship across multiple Country/Region, with plans to expand! If you’re unsure whether we deliver to your area, feel free to reach out to our support team.
05. Do you offer free shipping?
Yep! We offer free shipping on all orders worldwide!
06. Can I change or cancel my order after placing it?
We move fast, but if your order hasn’t shipped yet, we’ll do our best to help. Contact us at ecospark.innovations@gmail.com as soon as possible with your order number.
