Thank you for shopping at EcoSpark Innovations. We strive to provide high-quality products and excellent customer service. Please review our Returns and Refund Policy carefully before making a purchase.

1. Returns eligibility: We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Return Process: Contact our customer service team at ecospark.innovations@gmail.com to initiate the return process. Provide your order number, the reason for the return, and relevant photos. The customer is responsible for the return shipping costs unless the return is due to our error.

3. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a specified number of days.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product.

5. Replacement or Refund: We will provide instructions for returning the damaged or defective item. Depending on the situation, we may offer a replacement or a full refund, including return shipping costs.

6. Cancellations: Orders can only be canceled if they have not been shipped. Once an order is shipped, it cannot be canceled. You are able to request returns/refund through this link "https://shopify.com/61350183049/account" or please contact us as soon as possible if you wish to cancel an order.

7. Contact Information If you have any questions about our Returns and Refund Policy, please contact our customer service team at ecospark.innovations@gmail.com.