1. Processing Time:
• All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates:
• Shipping rates are calculated at checkout based on the weight of your order and your location.
3. Shipping Confirmation:
• Once your order is shipped, you will receive a confirmation email with tracking information.
4. Estimated Delivery Time:
• Standard shipping typically takes 10-14 business days.
5. Shipping Address:
• Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses.
6. Delays:
• While we strive to deliver your order promptly, please note that unforeseen circumstances, such as weather or carrier delays, may impact delivery times. We appreciate your understanding in such situations.
7. Lost or Stolen Packages:
• We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that your delivery location is secure.
8. Contact Us:
• If you have any questions or concerns about your order, please contact our customer service team at ecosparkinnovations@gmail.com or through our Customer support page.
Thank you for choosing EcoSpark Innovations. We appreciate your business and are here to make your shopping experience enjoyable.